SFTP Reporting: Your Options
SFTP Reporting Overview
All Direct Commerce Platform clients are likely familiar with our Secure File Transfer Protocol (SFTP) Reporting.
In addition to our monthly profit share and both daily and weekly sales reporting emails, SFTP reporting gives clients access to a wealth of analytical information on customers, orders, and user behavior within the Direct Commerce Platform (DCP). Read below to learn about the information available to you through our reporting, and your options for accessing data.
Security & Compliance
Our comprehensive reporting does track information on individual customers, which can contain Personal Identifying Information (PII). For the sake of keeping compliance, we use the SFTP reporting method to keep your customers' data secure.
SFTP uses authentication and encryption to ensure that data is only accessible by its intended recipients and is widely regarded for its tight security. For DCP's clients, the intended recipients can include as many team members as you want–just reach out to your Client Success Manager to add additional users.
Available Reports
The following SFTP reports are available by default to all clients:
Keep an eye on your inventory with the Product Catalog and Backorders report.
See how customers are engaging with your shop, products, and marketing initiatives using the Newsletter Signups, Email Cart, Notify Me Events, and Notify Me Subscriptions reports.
Track sales and shipments with Order, Order Items, and Ship Items reports.
See how your promotions and abandoned cart campaigns are faring with Coupon Redemptions and Recovery Campaign reports.
See our documentation site for full details, including the many data variables included in each report.
In some cases, custom reporting may be possible.
Flexibility & Update Schedules
Different brands have different needs.
That's why we do our best to ensure flexibility and customization wherever possible across our features, including our SFTP reporting.
By default, all reports are updated on a weekly schedule, with new information available each Thursday morning. But, for brands that need new information more frequently, reports can be scheduled to update daily, or even every hour.
What's Next
Coming soon, DCP clients will have more ways to access reporting data with our upcoming Client Portal analytics dashboard.
Stay tuned for more details!
Have questions about your SFTP reporting, or want to adjust your reporting schedule?
Reach out to your DCP Client Success Manager with any questions or requests.
