Downloadable Digital Software

The Direct Commerce Platform provides clients the ability to sell Downloadable Digital Software products.

• Is there a Third Party software platform that we will have to use to host our Downloadable Digital Software products?

  Yes, XCHANGE Market Platform. They connect Software Vendors & Resellers on a digital marketplace that enables the DCP to deliver products to a client’s customers. Retail Solutions and the purchasing department has an integration with XCHANGE Market Platform.

• How do we proceed with getting items set up?

  If you haven't already, please contact your Retail Solutions Account Manager with any questions about getting your digital items set up.

• After we’ve set up our items through the XCHANGE Market Platform and Retails Solutions, do we have to let a DCP Client Success Manager know that we’d like to start using this feature?

  Yes. We will create a ticket and the turnaround time to activate the XCHANGE Market Platform for clients will generally take one week.

• Do we have to update any new code snippets on our website?

  Yes, there is a very small HTML snippet that you will need to include in the product offer container and if you’re using it, the product aggregate container. This snippet pulls item type and status data and then presents messaging based on the items being electronically delivered.